Generally, a university degree is not required for entry-level assistantships, but it can help you pass interviews and work faster and with a higher salary than applicants without a diploma. For those seeking formal education, computer systems (CIS) study programs, help desk administration, technical support, and network administration provide a solid foundation for the professional career of the office. training. . technical help. If you want a university education, but not on time and at the expense of a 2 or 4 year study program, consider a certificate specializing in PC repair or computer support / help desk.
Marketable skills to look for in a graduate program for help desk technicians include PC repair, network administration, operating system installation and configuration, security information, troubleshooting of mobile and office devices and cross-functional skills such as service customers and verbal and written communication.
Helpdesk support skills
For help desk technicians, IT certifications offer a viable alternative or supplement to an accredited program of study. CompTIA A + and Rete + certifications are the ideal starting point, as they present essential IT areas and provide valuable information about the IT infrastructure. The A + program also includes a strong customer service component, a key component of today's IT-focused job market. The next step in monitoring help desk certification could be to master a popular operating system, such as Microsoft MCSA: Windows and MCSE: desktop infrastructure credentials.
With the recent emergence of sophisticated online simulations and PC hardware packages that can be sent to distance students, the training of technical support technicians works well in a distance learning format.
Also read : the help desk company
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