Help Desk Technicians Training Requirements

Generally, a university degree is not required for entry-level assistantships, but it can help you pass interviews and work faster and with a higher salary than applicants without a diploma. For those seeking formal education, computer systems (CIS) study programs, help desk administration, technical support, and network administration provide a solid foundation for the professional career of the office. training. . technical help. If you want a university education, but not on time and at the expense of a 2 or 4 year study program, consider a certificate specializing in PC repair or computer support / help desk.

Marketable skills to look for in a graduate program for help desk technicians include PC repair, network administration, operating system installation and configuration, security information, troubleshooting of mobile and office devices and cross-functional skills such as service customers and verbal and written communication.

Helpdesk support skills

For help desk technicians, IT certifications offer a viable alternative or supplement to an accredited program of study. CompTIA A + and Rete + certifications are the ideal starting point, as they present essential IT areas and provide valuable information about the IT infrastructure. The A + program also includes a strong customer service component, a key component of today's IT-focused job market. The next step in monitoring help desk certification could be to master a popular operating system, such as Microsoft MCSA: Windows and MCSE: desktop infrastructure credentials.

With the recent emergence of sophisticated online simulations and PC hardware packages that can be sent to distance students, the training of technical support technicians works well in a distance learning format.

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What does an IT service desk do?

What does an IT service desk do?

The main function of an IT service desk is to act as the main contact point for monitoring / controlling incidents, responding to user requests / questions and providing a communication channel between other service management functions and the user community. In addition to these basic functions, the service desk often plays an active role in acquiring change requests, maintaining third party support contracts, software license management and problem management assistance.

In some organizations, the service desk is integrated into other business processes, such as:

• Incorporation of employees
• Integration of the acquisition
• Management of data access
• Supplier / partner of embarkation and disembarkation
• Management of reports and metrics.
• Business continuity management
• Infrastructure / services monitoring

The IT Service Desk is an essential part of the ITSM function of modern companies. As technology assumes a broader role as an integral part of business processes and user experiences, it is essential to ensure that technology services work well and are accessible to those who need to use them. The user-centered IT service desk, with its orchestrated workflows, a great deal of organizational knowledge and connections with the rest of the IT organization, is the critical link between users and the IT organization.

Each organization is unique and its service desk and the tools it uses must be perfectly aligned with the needs of your business. If your organization is more technology-focused and needs an integrated ITSM solution, such as Fresh Service, or that has a broader view of the service desk to support not only IT but also other business functions that use a service management system Customer service like Fresh Desk, Fresh Works has solutions for the success of your organization.

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Job Duties of Network and System Administrators?

Network administrators design, manage and maintain technology networks. They work within government organizations and agencies to monitor local area networks, geographic networks, network segments and other data communication systems, if necessary.

Network administrators provide support and supervision in the same way, working closely with colleagues to explain how to use data storage and communication networks and ensure efficiency. Often part of a larger IT staff, network administrators can monitor IT support and IT systems specialists.

What are the job duties of network and system administrators?

As we said, the functions of a network administrator vary greatly depending on the organization they work for. Some work as generalists, from hardware installation to server troubleshooting, while others have a much more limited approach.

Network Administrator Duty - These are some examples of activities related to the administration of networks and systems. In environments where the tasks of network administrators and system administrators are divided and defined more clearly, tasks in italics align more closely with system administrators:

• Network hardware configuration such as servers, routers and switches
• Update and repair of computer networks.
• Network Troubleshooting
• Assistance to network architects in the design of network models.
• Software distribution and update.
• Management of servers and their operating systems.
• Implementation of security measures and basic tests.
• Storage management in the physical network and in the cloud.

ADVANTAGES OF THE COPPER OPTICAL FIBER CABLE

SPEED: fiber optic networks operate at high speeds, up to gigabits

• BAND WIDTH: large load capacity

• DISTANCE: signals can be transmitted even more without the need to "update" or strengthen.

• RESISTANCE: greater resistance to electromagnetic noise, such as radios, motors or other nearby cables.

• MAINTENANCE: maintenance of fiber optic cables costs much less.

In recent years, it has become apparent that the optical fiber constantly replaces the copper cable as an appropriate means of transmitting the communication signal. They cover long distances between local telephone systems and provide the support structure for many network systems. Other users of the system include cable television services, university campuses, office buildings, industrial plants and electric utility companies.

A fiber optic system is similar to the copper wire system that the fiber optic is replacing. The difference is that the optical fibers use pulses of light to transmit information along the fiber lines instead of using electronic pulses to transmit information along the copper lines. Observing the components of a fiber optic chain will allow you to better understand how the system works in combination with cable-based systems.

There is a transmitter at one end of the system. This is the place of origin of the information of the fiber optic lines. The transmitter accepts information encoded in the electronic pulses of the copper wire. Then it processes and translates this information into coded pulses of light in an equivalent manner. A light emitting diode (LED) or an injection laser diode (ILD) can be used to generate light pulses. Using a lens, the light pulses are channeled to the fiber optic medium where they travel along the cable. Light (near infrared) is often 850 nm for shorter distances and 1,300 nm for longer distances in multimode fiber and 1300 nm for single mode fiber and 1,500 nm is used for longer distances.

Think of a fiber cable in terms of a very long cardboard roll (from inside the kitchen roll) covered by a mirror. If you turn on a flashlight at one end, you can see the light coming out of the other end, even if it has become a corner. Light pulses move easily along the fiber optic line due to a principle known as total internal reflection. "This principle of total internal reflection states that when the angle of incidence exceeds a critical value, the light cannot leave the glass; instead, the light bounces again. When this principle is applied to the construction of the optical fiber, it is possible to transmit information through fiber lines in the form of light pulses. The core must be a very clear and pure material for light or, in most cases, for near infrared light (850 nm, 1300 nm and 1500 nm). core can be plastic (used for very short distances), but most of it is made of glass. Optical glass fibers are almost always made of pure silica, but some other materials, such as fluorozirconates, fluorinated glass and chalcogenide, they are used for infrared applications of longer wavelengths.

Also read : google fiber technician salary

Advantages of Fiber Optics?

Fiber optic technology has existed for some time, facilitating the communication and transmission of information. One of the best examples, the fixed line, may be falling in residential use, but the technology that makes the fixed line possible is far from obsolete and is exploding in some respects.

These are just some of the modern uses of optical fibers:

• Improvement of cable television.
• Internet connection
• the decorations
• Military / space applications (secure, reliable and fast means for data transmission)
• Computer network (increases communication speed)

Fiber optic technology is considered one of the most reliable means of transmitting information. Weather conditions do not affect the cables; Connectivity is not interrupted by moisture, heat or lightning. And, although fiber optic cable is more expensive than copper, the overall costs of installation, maintenance and use of fiber optics are cheaper than other options. Maintenance is minimal, with costs that decrease over time.

Consider these additional advantages of fiber optic:

The transmission is faster. It is the speed of photons (light) with respect to the speed of electrons. Fiber optic cables do not transmit data at the speed of light, but they approach, 31 percent more slowly.

Less attenuation with fiber optics, which means that when traveling over long distances, less signal is lost than with copper wires.

It is not a fire hazard. The fiber optic cable does not catch fire.

Impervious to electromagnetic interference (EMI). Copper cables, if installed incorrectly, can produce electromagnetic currents that sometimes interfere with other cables and can interrupt a network. Optical fibers do not conduct electricity, such as copper wires.

It does not break easily like copper, even if they are made of glass, it is not necessary to replace them as often.

Why train fiber optic employees?

Fiber optic training can provide benefits to businesses of all types and sizes in a variety of ways, including gaining competitive advantage and increasing productivity. Among the sectors that depend on fiber optic technology:

Military use includes the facilitation of mobile and field communications, even underwater and on airplanes.

Medical professionals use lasers, light guides and imaging equipment.

Many companies use fiber optic networks to connect daily computers, smartphones, printers and other devices used by employees.

Mining and exploration companies use optical fibers for remote viewing to collect barometric pressure and temperature measurements.

Internet service providers provide subscribers with fast, smooth and reliable service through fiber optic cables.

Cable television providers use fiber optics to provide video on demand and other digitally provided services to homes.

In addition, fiber optic technology is also used in security and in many other data transmission applications.

Also read : fiber optic installer certification

The Basics of Fiber Internet

From DSL to cable and fiber, Internet subscribers face seemingly endless choices when it comes to connection options. While DSL and cable are widely used services, the fiber-optic Internet is uncharted territory for many. Despite its smaller user base, the fiber-optic Internet offers many unique advantages over DSL and cable. If you are considering switching to fiber optic Internet, this is the guide for you. What is fiber Internet and how does it work? Unlike DSL or cable, fiber optic Internet is based on optical cables made up of thousands of thin glass wires that contain three parts: the core, the sheath and the protective sheath. The cable transmits data through light signals that travel through the core and the light is reflected by the sheath, allowing the signals to move along the cable. What are the benefits of fiber Internet? The biggest advantage of the fiber Internet is its speed. It is the fastest Internet option available, because its optical cables can quickly transport large amounts of data over long distances. Some fiber connections offer downstream speeds of up to 1 Gbps, which is 50 times faster than the national average of 18.2 Mbps. 

If you download music frequently, use Internet-based programs or stream movies, you will quickly notice the difference between fiber and cable or DSL Internet. Another big advantage is that fiber Internet is very reliable. The system's network neither generates nor transports electricity, which means your fiber Internet connection is less likely to be interrupted during a power outage. As an added bonus, this also reduces the risk of electrical or fire damage. Finally, fiber Internet is private. A dedicated network is installed in your home, so there is no need to share the Internet with neighbors. This makes your Internet connection a little more secure against delays in network traffic. Which companies offer fiber internet? There are more than two dozen fiber Internet providers, from popular AT&T to local companies like Cincinnati Bell. Google Fiber is one of the most recent suppliers on the market and is working to expand its network beyond the three locations in which it currently operates. Is fiber optic Internet available in my area? In order for the Internet to work with fiber, the ISP must create a network infrastructure in each geographic area it tries to serve. That is why fiber Internet is not available across the country and is particularly scarce in rural areas. For comparison, 89% of the United States has access to cable Internet service providers, while only 25% can use fiber Internet. However, the availability of fiber optic Internet is rapidly expanding in multiple markets. The best way to find out if fiber optic Internet is available in your area is to check with individual Internet providers. Many providers make it easy to check availability by looking for your zip code. What equipment do I need for fiber Internet? Fiber to the Home (FTTH) services - where fiber cables pass from the provider to your home, instead of ending up in a remote hub - do not require a separate modem.

Instead, they use a terminal to convert pulses of light into electrical signals that your computer can recognize. A router may be required to provide a wireless access point for connecting to the Internet. Some providers offer routers with their fiber bundles, but if you want to buy yours, you need to ensure that it can handle the speeds at which you subscribe. As a general rule, your fiber Internet provider will be able to provide some of this basic connection hardware, although you want to confirm in advance whether there will be any associated costs. Do I need to switch to the fiber Internet? The fiber-optic Internet saves hours lost when downloading large files, uploading Internet-based programs, or streaming video or music. And with increased competition in the industry, prices are becoming more reasonable. If you want a reliable Internet connection that offers the highest speeds available, fiber Internet is the best option. Start looking for local fiber cable installer / suppliers to make the switch.

The Daily Duties of a Fiber Optic Technician

Some fiber optic cables are located outside the building, which means climbing stairs, using other methods to reach high ground and work in different weather conditions. Fiber optic technicians can work in a variety of buildings, from large office buildings to small homes. Some of the daily tasks of these professionals include:

• Install, solve problems, and maintain all fiber optic systems in businesses, homes, schools, and other organizations to make sure everything is functioning properly.
• Measure your TV, telephone and internet signal strength to ensure you have the right performance.
• Create sensors and conduct inspections to ensure the fiber optic system has no shortcomings that can damage performance.
• Perform regular system inspections to find and repair any defects found during the inspection.
• Attach the straps and secure the rope straps to the floor.
• Determined to solve any problems and problems that prevent the fiber systems working properly.
• Make a final decision and resolve the matter and prepare notes, drawings and plans related to the case.

fiber optic technician salaries :

A fiber optic technician with less than a year's experience can expect to get an average total compensation (including tips, bonuses, and overtime) of $ 16.64 based on 47 salaries. An Fiber Optic technician who started his career with 1-4 years of experience produced an average total compensation of $ 18.84, based on 349 salaries. 

The average fiber optic technicians with 5-9 years of experience generate a total average compensation of $ 21.77 based on 228 salaries. Experienced fiber optic technicians with 10-19 years of experience generate an average total compensation of $ 25.30 based on 168 salaries. At the end of the career (over 20 years), the employees receive a total compensation of an average of $27

How To Become a Certified Fiber Optic Technician

Fiber optic technician 

A fiber technician must follow FOA approved training. As copper cables are increasingly being replaced with fiber optic technology, the demand for trained fiber optic technicians is increasing. Some fiber optic technicians learn the trade while they work, but if you want to gain a competitive advantage, looking for certification is the way to go. A certification course provides you with all the basic skills necessary to become an expert in technical optical fiber. Read on to find out what it implies.

Pending FOA Certification

FOA is the international association of optical fibers. FOA is the standard provider when it comes to evaluating and teaching best practices with fiber optics. There are two ways to obtain FOA certification. One way is to continue training at a school approved by the FOA. These are schools that offer fiber optic courses that meet FOA standards and are taught by experienced fiber optic technicians who are members of FOA. After completing this training course and demonstrating that you have a solid knowledge of the skills, knowledge and abilities required by FOA, you are awarded a fiber optic technician certification.

Another way to obtain certification is to complete a "Work to Certify" program. This program is aimed at fiber optic technicians who are already working in the sector and who are not certified. If they can demonstrate that they have a solid understanding of the skills, knowledge and abilities required by FOEN, they are certified.

Types of FOA certifications

FOA offers industry certifications (IBC), which means they are based on exams, administered and accredited by third parties and developed by the private sector. IBCs are more valuable than DIY popular education or online education because standards are established by an authority and based on proven skills. FOA offers two basic certifications for fiber optic technicians, along with specialized certifications:

CFOT: the certification of the certified fiber optic technician shows that you have a general knowledge of the optical fibers that can be applied in almost all situations.

CPCT: the certification of the wiring technician of the certified facilities shows a competence in the installation of fiber, copper and wireless in building and campus networks. This certification is recommended for those who work in corporate networks (LAN) and create security and administration systems.

CFOS: Certifications of certified fiber optic specialists fall into two categories: skills and applications. Competency-based certifications focus on installing and testing fiber optic cables, while application-based certifications focus on specific applications of fiber optic cables.

Get in touch with FiberPlus! FiberPlus has been providing data communication services for various markets through fiber optics since 1992. What began as a cable installation company for local networks has become one of the leading telecommunications companies that Richmond, VA is able to provide. . . , Columbus, OH, Pittsburgh, Pennsylvania, Baltimore, MD, Washington DC and areas of Northern Virginia with various services. These services now include:

• Structured cabling
• Electronic security systems
• Distributed antenna systems
• Audiovisual services
• Support services
• Special systems
• Design / construction services

FiberPlus promises the communities in which we serve that we will continue to expand and evolve with the introduction of new technologies in the telecommunications sector.

Job Description Of Fiber Optic Technician

A fiber optic technician usually works in the telecommunications sector. They install fiber optic cables, which are used to carry Internet, telephone and television connections / services. Technicians perform their tasks inside and outside homes and buildings, installing new cables and repairing and maintaining existing cables. Fiber optic technicians are responsible for resolving and correcting any problems that may arise. Customer interaction can also play an important role on the technician's day and fiber optic technicians should have an acceptable appearance (for example, clean and professional) and interact with customers. Some technicians are also responsible for promoting the company's services and customer satisfaction. A technician must have a strong knowledge of your company and all the services offered.

The position of a fiber optic technician is physical, which requires the technician to lift the telephone poles and crawl into small spaces. In this position a good practical knowledge of manual and electric tools is necessary; some companies provide their fiber optic technicians with the tools that will be used for the job. Employers generally look for candidates with at least a degree in telecommunications engineering or electrical engineering, along with specialized certifications. Good analytical and problem solving skills are required and the fiber optic technician must be an entrepreneur with the ability to work independently. Many technicians spend the day traveling to different places; normally, employers require a clean driving record.

Tasks of the fiber optic technician

• Install, solve problems and maintain fiber optic systems.
• Sensors can be created and optical inspections performed.
• Measure the signal strength to ensure adequate performance.
• Store fiber optic cables underground or underwater and wire the premises.
• Perform periodic inspections of fiber optic systems and identify and repair defects.

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