Desktop support engineers are typically the first to call when a desktop computer fails in your company or corporate network. Tasks range from remote desktop support to telephone support to troubleshooting computer problems. Desktop support engineers must prioritize the problems they are experiencing. For example, a computer that crashes is typically considered a priority over someone who can't figure out how to send an email.
Desktop support engineers can also perform other IT functions, such as: B. Make sure all computers on the corporate network are secure. You can also deploy security updates on all systems on your company's servers and computers to make sure they are never compromised. In addition, it may be necessary to show employees how to use the company's programs and computer networks and how to comply with security standards.
Training requirements for desktop support engineers generally include an associated computer science degree or related field of study. Some companies accept companies with a high school diploma or a GED if they have sufficient work experience in the IT field.
Desktop support technician activities
Format, install, configure, manage and repair desktop and laptop computers with and for end users.
Coordinate with suppliers to solve problems.
Add or replace memory, new keyboards, motherboards and other components.
Set up and fix problems with domains, user accounts and software accounts.
Configure, test and resolve network connectivity and wireless access problems for local and remote computers or devices.
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