Desktop Support Technician Responsibilities and Duties

Desktop Support Technician Responsibilities and Duties

• Assist staff with the installation, configuration and continuous use of desktop computers, laptops, peripherals and software that meet the indicated standards and guidelines.
• Participate in various computer platforms in a multilevel client server environment.
• Train and guide staff in the use of hardware and software.
• He participates in the main projects of the technology department and diagnoses network and desktop environment problems under the direction of IT Management.
• Update and manage inventory of computers and excess equipment
• Maintenance and troubleshooting of LAN / WAN, VoIP phone, biometric, video and other IT equipment.
• Make sure that desktop computers interact perfectly with multiple systems.
• Maintain passwords, data integrity and file system security for the computing environment.
• Interact with vendor support contacts to resolve technical issues with desktop computing equipment and software.
• Recommend and implement system updates to ensure longevity.
• Assess functional needs to determine purchase specifications for the system.
• Identify and repair network and hardware connectivity problems.
• Establish VPN access for all remote users.
• Assistance in technical updating and maintenance of complete desktop systems.
• Support in testing and deploying new applications and systems.

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