Business assistants perform a wide range of office support functions, from photocopying to giving presentations. Once they've been on the job for a while, good business assistants can often predict what actions will be necessary without being specifically told what to do.
Business assistants work in offices and most of them are full-time employees. Standard weekday hours are the norm, but deadlines or peak seasons can result in overtime. Identifying the exact roles of a business assistant is difficult, as their responsibilities can vary widely based on industry, staff size, and managers' willingness to delegate. Business assistants at a university, for example, may be instructed to send welcome packets to accepted students. In an insurance office, business assistants can sit down with new clients and ask questions to process a claim or claim. In a small office, business assistants may have a broad job description due to a lack of staff members.
Duties and responsibilities of the business assistant
While what a business assistant should do can vary greatly by industry, some tasks tend to be common to most. From our analysis of the job listing, some of the key responsibilities of business assistants include the following:
Facilitate office operations
Whether the printer requires more paper or the customer needs to move to the right office, business assistants take the initiative to do whatever it takes to keep operations running. Administrative tasks cover the range: typing, writing reports, ordering supplies, sending and sorting mail, archiving and replying to emails.
Plan and coordinate events in the office
Business assistants frequently agree on the time and place for internal and external meetings. They make sure all parties know the details by presenting agendas and other relevant material. For special events, they can keep track of RSVPs and deal with third-party vendors to make sure everything goes according to plan.
Provide customer support
Answering the phone and greeting visitors can be part of the daily tasks of a business assistant. Some serve as support when there is no receptionist or secretary at the desk.
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