IT service providers supervise workers, facilitate meetings, and make sure products and services satisfy consumers. As team leaders, IT service delivery managers use strong communication skills to motivate and encourage workers. They also use strong interpersonal skills to build relationships with customers. IT service providers are employed full time by information technology companies. Those who are suited to this profession have strong leadership skills and are knowledgeable about information technology.
Duties and Responsibilities of the IT Service Delivery Manager
No two IT service providers are exactly alike, as specific skills vary from employer to employer. However, after analyzing the online vacancies, we have identified several key tasks and responsibilities common to the job:
Manage the technical support team
IT service delivery managers lead a team of technical support specialists. They provide support, supervise staff, and provide guidance and mentoring in technical support and service delivery.
Implement best practices
IT service delivery managers research and implement best practices in IT help desk and IT support. They also ensure that policies and procedures are followed.
Facilitate meetings
By managing and facilitating meetings, IT service delivery managers ensure that teams improve performance, service and product quality. They use the information gathered in these meetings to identify areas that need improvement.
Review the IT Services Catalog
To ensure that the listings are accurate, IT service providers review IT service catalogs to add missing services or provide recommendations for services not offered.
Make sure the teams are trained
IT service delivery managers ensure that team members are familiar with IT service delivery processes and best practices. They offer training as needed.
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