Customer assistants talk to customers in person and on the phone to answer complaints, answer questions, and collect money from overdue accounts. Call centers, debt collection agencies, insurance companies, financial centers, retail stores, and high-volume companies hire full-time and part-time job assistants. Customer assistants generally work during the day, although this varies by rental company. Customer assistants work directly under assigned managers, usually as part of a larger team of customer assistants.
Duties and responsibilities of the customer assistant
The job duties of customer assistants vary widely based on their industry and the needs of the company they hire. However, there are several basic tasks that are the same for all types of customer assistants:
Answer and make phone calls
Customer assistants receive incoming calls and make outgoing calls to customers.
Resolve customer complaints and problems
Customer assistants provide answers to customer questions and resolve problems and complaints. This includes providing technical support, explaining how products work, and solving problems for customers dissatisfied with their products, services received, or the amount billed.
Maintain customer records
Customer assistants record information in customer files, keeping these records up-to-date regarding communication, issues resolved, invoices paid, and other relevant customer account information.
Collections
Customer assistants establish payment schedules with customers who have yet to pay their bills and communicate with customers to collect money from overdue accounts.
Keep work areas clean
Customer assistants keep their workspaces clean and organized. They also keep the client areas clean and attractive.
Train new staff members
Customer assistants provide basic training to new staff members to show them how to properly approach customers and how to handle customer problems and related issues.
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