Duties of Hospital Switchboard Operator

The operators of the hospital switchboard are fully responsible for all communications that take place in the hospital. Therefore, these people probably have the most important job in a medical center.

When you enter a hospital, you will be received by a receptionist or a hospital switchboard operator, depending on the specific arrangements at the reception of the property. These people are responsible for answering phone calls, receiving messages, transferring calls and ensuring that emergency services are coordinated based on the nature of the emergency.

The hospital switchboard operator must be extremely diligent, since they are technically responsible for the patients' lives. They should be able to listen carefully, determine the nature of the call and see if the call should be transferred to the required staff member, or if it can be handled at level 1. They examine the calls to ensure authenticity and ensure that all messages are transmitted. . They are communicated to the correct recipients efficiently over time.

Requirements

Working as a hospital receptionist requires at least a high school diploma. If you have experience in the management of PBX and intercom systems and public address, your application is strengthened.

Duties and responsibilities of the operator of the hospital switchboard.

Greet patients and visitors when they arrive at the hospital reception and ask how they would like to receive assistance.

• Provide the information requested in person and refer visitors / patients to appropriate staff members or departments.

• Configure and manage complex communication systems such as PBXs, intercoms and audio systems.

• Answer calls and answer questions for hospital services and procedures.

• Transfer calls to previous recipients after reviewing them correctly

• Organize the appropriate emergency services by identifying the relevant members of the medical staff.

• Make outgoing calls to requests from hospital staff.

• Answer questions related to admitted patients following strict confidentiality protocols.

• Perform administrative tasks such as writing and correcting important documents.

• Organize meetings with doctors and other staff members.

• Provide retransmission services, especially TDD, for people with hearing impairment.

• Coordinate efforts with cleaning staff to ensure adequate and constant cleaning of the reception and surrounding areas.

• Create and manage daily recordings of incoming and outgoing calls.

• Manage public communication systems and intercoms to communicate with medical personnel during emergency services.