What is a Switchboard Operator? What does an operator do

An operator works for large companies, hospitals and hotels, which usually make phone calls. The operator helps callers by answering the call and connecting the caller to the right person or department. Before modern inventions came to fruition, operators had to manually connect callers to a switchboard by connecting telephone lines to the correct circuit. Nowadays, operators work with computer systems that require fewer human interventions. Today's operators are more customer-oriented than before.

What does an operator do?

The operating staff takes care of all internal and external calls for a company. Answer the phone and forward calls to the right destinations in the company. They also handle internal calls that need to be forwarded within the company.

switchboard operator are often responsible for pager systems within the company. When a caller calls, it may be necessary to call the department or person through the PA system to notify a call. For many operators, the job requires that they are responsible only for incoming calls. Many companies require that the operator be a receptionist. He greets customers who enter the shop and leads them to the areas they need to find.

Some operators also take care of customer service. You can answer short customer questions, e.g. B. where the company is located or what services it offers. Operators carry out all types of activities within a company. The definition of an operator's job is very different from company to company.

Are you suited to be a switchboard operator?

Operators have different personalities. Usually they are conventional people, which means they are conscientious and conservative. They are logical, efficient, orderly and organized. Some of them are also entrepreneurial, which means that they are adventurous, ambitious, assertive, outgoing, energetic, enthusiastic, confident and optimistic.      

         

What is the workplace of a Switchboard Operator like?

The work of a switchboard operator generally involves working in an office-like environment. The operator is often in a switchboard station to direct callers to the correct lines. The operator can have his own desk in the front of the building where he directs incoming customers or he can be isolated in the internal area of ​​the company, working in a switchboard.

The operator environment means sitting all day in front of a switchboard and computers. He or she may also have a desk with a smaller type of switchboard system. All switchboard operators’ work indoors, but the environments may vary depending on the type of company they work for.